Exclusive articles:
Client Engagement in the Era of Cognitive
Today each of us interacts with businesses. Sometimes it’s through a tweet, a purchase, a call with a center call representative or the click...
3D Printing and Public Policy
One Machine Does It All
As I explain in my book, 3D Printing Will Rock the World, 3D printers are the most powerful machines ever...
Critical IT Project? – Your Assurance of Success
Using a System Integrator
Larger or more complex implementations often require a system integrator (SI); the SI brings skills and training in vendor-specific technologies...
The Augmented Reality of Retail
In retail technology innovation, we have concentrated on how to pivot critical systems like inventory, supply management, and store operations. Our mission was to...
The Challenge of Delivering Online Video: The Factors You Didn’t Know Affect Quality
The world is witnessing a tremendous shift in the modalities through which media is consumed. The next time you are at a mall or...
