Exclusive articles:
Paying (for) attention: why context matters when we engage customers with automation
As we automate more and more processes within business and commerce it’s important to bear in mind that, as one of our former colleagues...
A Global View of and Augmented and Virtual Reality
I stand amazed at the impact that Augmented and Virtual Reality (AVR) has had in the past three years. Early predictions of AVR were...
Achieving balance in a predictive world
Just because you can predict what your customer wants to hear, when, where and how doesn’t mean that your customer wants their behavior to...
Evolving to Digital
There’s been a lot of hype and noise over the past couple of years regarding the need for “Digital Transformation” — to such an...
Taking Stock
It’s been hard to miss the recent hype and media misunderstanding related to Blackrock’s decision to make more use of model-based investment strategies for...
