Going back to 1998, I recollect working on the industry's first database-enabled email list manager UnityMail 2.0. It worked on Windows NT and was developed by Revnet Systems. UnityMail 2.0 included many valuable new features...
It's usually better to be a big fish in a small pond than a small fish in a big pond, or so the saying goes. Many of today's small and medium-sized companies are trying to...
It’s been hard to miss the recent hype and media misunderstanding related to Blackrock’s decision to make more use of model-based investment strategies for its actively managed stock funds. Generally (and often hysterically) reported as...
There’s no question that digital marketing’s role has changed the way we advertise and communicate for so many industries. For food and beverage, we have traditionally purchased our needs from traditional brick and mortar outlets....
What if there was a way to identify the value of your workforce? I’m not talking about the cost, but the value of the work created and delivered as a set of services performed by...
The Business Process Outsourcing industry (BPO) is undergoing a transformation that could soon be adopted by other industries. Many BPO companies are now implementing a new hiring model commonly referred to as impact sourcing, designed...
The Discipline of Business Process Management
Recent research of The Gartner Group shows that only 13% of business meet their strategic goals on a yearly basis . This means 87% of organizations prepare strategic plans and...
We live in a digital world that is constantly evolving. Those of us who were born prior to the dot-com bubble were able to witness firsthand how technology transformed the way we lived our day-to-day...
Today each of us interacts with businesses. Sometimes it’s through a tweet, a purchase, a call with a center call representative or the click on an email. And behind these interactions is what is undoubtedly...
We’ve all seen the stats spotlighting why customer experience is critical. Now that we’re in 2017, there’s a fresh lineup of choice measures to review. I chose five from a useful list compiled by Carla...