The Discipline of Business Process Management
Recent research of The Gartner Group shows that only 13% of business meet their strategic goals on a yearly basis . This means 87% of organizations prepare strategic plans and...
A look at how three organizations gained a competitive advantage by tapping analytics in the battle for talent
We live in a world of unprecedented access to data. The potential of “big data”, which refers to...
We’ve all seen the stats spotlighting why customer experience is critical. Now that we’re in 2017, there’s a fresh lineup of choice measures to review. I chose five from a useful list compiled by Carla...
It is almost impossible to compare the customer satisfaction rates of today to those levels that may have been measured 5 or 10 years ago. This is due to the fact that advancing technology has...
Going back to 1998, I recollect working on the industry's first database-enabled email list manager UnityMail 2.0. It worked on Windows NT and was developed by Revnet Systems. UnityMail 2.0 included many valuable new features...
What if there was a way to identify the value of your workforce? I’m not talking about the cost, but the value of the work created and delivered as a set of services performed by...
There’s no question that digital marketing’s role has changed the way we advertise and communicate for so many industries. For food and beverage, we have traditionally purchased our needs from traditional brick and mortar outlets....
As we automate more and more processes within business and commerce it’s important to bear in mind that, as one of our former colleagues likes to say, “People are not peripherals” and can’t be treated...
Using a System Integrator
Larger or more complex implementations often require a system integrator (SI); the SI brings skills and training in vendor-specific technologies that can help move your project quickly and efficiently towards its...
It's usually better to be a big fish in a small pond than a small fish in a big pond, or so the saying goes. Many of today's small and medium-sized companies are trying to...